Please find below a selection of Frequently Asked Questions - if you require any further information please do not hesitate to contact our experienced reservations team who will be happy to advise you
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Can Rocky Mountaineer Cater for Special Needs and Disability Requirements?
Rocky Mountaineer will make every effort to meet any special needs, including the requirements of disabled guests. Most of the Rocky Mountaineer coaches are wheelchair accessible. GoldLeaf Dome coaches have elevators for guests who have difficulty using the spiral staircase. Please inform our reservations clerk at the time of booking, if any assistance is required.
What is the Luggage Allowance Onboard?
Guests travelling on the Rocky Mountaineer are limited to two checked items of luggage per person. Total checked luggage weight per person is not to exceed 30kg (66lb).
Oversized items, i.e. sports equipment may be subject to a surcharge.
What happens to my luggage during the overnight stay in Kamloops or Quesnel?
RedLeaf Service guests will need to pack a small overnight bag for their stay in Kamloops or Quesnel as their main luggage will not be available to them or delivered to the Kamloops or Quesnel hotel.
GoldLeaf and SilverLeaf Service guests' luggage will be delivered to their Kamloops or Quesnel accommodation.
All guests should be sure to carry any medications with them onboard the train.
What is the Smoking Policy?
To ensure the preservation of the environment, and for the comfort of all guests, smoking is not permitted onboard the Rocky Mountaineer or in the rail stations. This includes the vestibules between the coaches and the restroom facilities.
When is the Best Time to Travel?
The west coast of Canada offers a temperate climate, with warm summers and mild winters. The Canadian Rockies and eastern provinces feature a much more dramatic climate, with cold winters perfect for snow based activities. July, August and September generally have the finest weather.
Can Children Travel on the Rocky Mountaineer Journey Through the Clouds, First Passage to the West, Rainforest to Goldrush & Coastal Passage Routes?
Yes, unless otherwise noted. However the Rocky Mountaineer trip through the Rockies is a minimum of two 8 hour days onboard the train, which may be long for some children.
Can Children Travel on the Rocky Mountaineer Whistler Sea to Sky Climb Route?
Yes, the Whistler Sea to Sky Climb is a three and a half hour excursion, which is enjoyable for the whole family.
How far do we Travel on the Rocky Mountaineer Journey Through the Clouds, First Passage to the West, Rainforest to Goldrush & Coastal Passage Routes?
About 450 km (280 miles) each day, all in daylight.
How far do we Travel on the Rocky Mountaineer Whistler Sea to Sky Climb Route?
The Whistler Sea to Sky Climb rail excursion is approximately three and a half hours and covers a distance of 120 km (75 miles) each way.
What is the Protocol Concerning Gratuities for Onboard Attendants?
Gratuities are not included in prices (unless indicated) for Onboard Attendants, driver-guides, transfers, tour escorts, hotel poterage or Red Cap Porters. While it is neither our place nor our wish to tell you how much to tip, gratuities in Canada are often given in recognition of service excellence at your discretion.
Does Rocky Mountaineer have Sleeper Cars?
No. Our all-daylight rail tours are scheduled to show you the scenery. After a day onboard the train through the Rockies, you overnight in either Kamloops or Quesnel.
Are we able to move within the Rocky Mountaineer Train?
One of the advantages of train travel is the spacious room afforded to all guests. Guests are able to move through their own coaches. GoldLeaf Service, SilverLeaf Service and RedLeaf Service guests can enjoy fresh air outside their coaches.
Access to the GoldLeaf Dome coach and adjacent vestibule is restricted to guests booked into GoldLeaf Service.
Guests on the Whistler Sea to Sky Climb route have access to an open-air Heritage Observation Car.
Am I able to bring my pet along?
All pets or animals (excluding guide dogs) are prohibited from travelling onboard the Rocky Mountaineer.
Can I Upgrade to GoldLeaf or GoldLeaf Service with Fairmont Deluxe in Kamloops or Quesnel?
No, these levels of accommodation are not available in these cities.
What Meals do I Receive?
Breakfasts and lunches are included onboard the Rocky Mountaineer train. On tour itineraries meals included will be indicated as B (breakfast), L (lunch), and D (dinner).
Additional breakfasts and dinners for the entire package are available to purchase as a meal plan - Modified American Plan.
On the Whistler Sea to Sky Climb route, breakfast is served from Vancouver to Whistler and an afternoon snack is served from Whistler to Vancouver.
What is the "Ice Explorer" described in the tour itineraries ?
The Ice Explorer is an ice and snow terrain vehicle specially designed to tour the icy slopes of the Athabasca Glacier in the Columbian Icefield. This 5 km (3 mile) round-trip journey includes commentary on the formation of glaciers.
What Wildlife will I See?
There are wonderful opportunities for viewing wildlife during your stay in Canada’s West, including bear, elk, deer, moose, bald eagles, osprey, salmon, mountain goats and bighorn sheep. However, "wildlife is wild" and as such, sightings are never guaranteed. If you do come into contact with animals, please act responsibly, maintain a safe distance, and never feed any wild animal.
Does to Rocky Mountaineer stop for photographs along the route?
No, the train only stops in Whistler, Kamloops or Quesnel for overnight stays; however, the train slows to a very slow speed at particularly scenic locations.
How will I get to the Whistler Sea to Sky Climb rail stations?
Motorcoach transfers between selected Vancouver or Whistler hotels and the rail stations in North Vancouver and Whistler are included in all Whistler Sea to Sky Climb bookings.
Does the Summit Helicopter fly in inclement weather?
The Summit Helicopter Tour may be cancelled due to poor weather. A price reduction applies if this activity is cancelled or if a guest chooses not to fly.